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European Accessibility Act check for websites and shops
The European Accessibility Act has applied since 28 June 2025 to websites and apps that provide listed consumer services, above all online shops, consumer banking, passenger transport tickets, e-books and communication services. Purely informational sites and microenterprises providing services are most likely outside its accessibility requirements. Answer the questions below to see where your site stands and what to fix first.
Check your website or shop
Four short questions. Nothing is stored; the result appears below as soon as everything is answered.
Answer all the questions above to see your result.
General information as of October 2026, not legal advice.
Who is covered by the European Accessibility Act
Directive (EU) 2019/882 covers a closed list of consumer services and some products. Websites and apps count when they are the channel through which these services are provided.
| Service type | Covered? | Note |
|---|---|---|
| E-commerce | Yes | Online shops, paid bookings and subscriptions sold to consumers. |
| Consumer banking | Yes | Online banking, payment and account services for consumers. |
| Passenger transport services | Yes | Websites and apps selling air, rail, bus and ferry tickets. |
| E-books and dedicated software | Yes | The e-books themselves and the software used to read them. |
| Electronic communications services | Yes | Calls and messaging services offered to consumers. |
| Audiovisual media access services | Yes | Websites and apps that give access to audiovisual media services. |
| ATMs, payment and ticketing terminals | Yes | Products; the microenterprise exemption does not apply to them. |
| Information-only sites | Most likely not | Company site, portfolio or blog, unless you sell to consumers through it. |
| B2B-only platforms | Case by case | Not settled; a consumer flow inside a B2B tool is in scope. |
| Microenterprises providing services | Exempt (services) | Fewer than 10 people and turnover or balance sheet ≤ €2 million, both conditions. |
Two dates to know
| What | Date |
|---|---|
| The EAA applies | June 28, 2025 |
| End of transition for services under contracts concluded before 28 June 2025 | June 28, 2030 |
Which standard and who enforces it
The harmonised standard EN 301 549 is commonly mapped to WCAG 2.1 level AA, so an audit against WCAG 2.1 AA is the practical benchmark. National market-surveillance authorities enforce the act: they can require corrections and impose fines, with amounts that differ by country.
Frequently asked questions
Does the European Accessibility Act apply to my website?
It applies if your website or app provides one of the consumer services listed in Directive (EU) 2019/882: e-commerce, consumer banking, passenger transport services, e-books and dedicated software, electronic communications services or audiovisual media access services. The list is closed, so a purely informational company site is most likely outside, unless you sell to consumers through it.
Since when does the EAA apply?
It has applied since 28 June 2025. Services provided under contracts concluded before that date may continue unchanged until 28 June 2030 at the latest. New customers and new contracts are covered now.
Are small businesses exempt?
According to the directive's microenterprise exemption, companies providing services with fewer than 10 people and an annual turnover or balance-sheet total of €2 million or less (both conditions) are exempt from the accessibility requirements for services. The exemption does not cover products, and it ends once your company grows past these thresholds.
What standard should my website meet?
The harmonised standard EN 301 549 is commonly mapped to WCAG 2.1 level AA. In practice that means keyboard access, text alternatives for images, sufficient colour contrast, labelled form fields with clear errors and layouts that still work when text is enlarged.
What happens if my shop is not accessible?
National market-surveillance authorities enforce the EAA. They can require corrections and impose fines, and the amounts differ from country to country. The safest route is to test the purchase path, fix the gaps and keep a record of what you did.
Does it apply to B2B platforms?
Platforms used only by professional business customers may fall outside, but this is not settled, so have your case reviewed individually. If a B2B tool also sells to consumers, that consumer flow is in scope.