E-commerce
Questions about orders, returns and delivery repeat all day. Routine answers can close automatically, while unusual cases reach a person with the context already attached.
AI & Automation
AI that reads, qualifies and answers your customer enquiries
When enquiries arrive across email, chat and messengers, the urgent ones wait behind the routine ones. This system reads every enquiry, qualifies it and routes it: hot ones go to a manager with an alert, routine ones are closed automatically, and every reply is logged. It answers in your clients’ languages and stays grounded in your own documentation.
Who it is for
SaaS companies
First-line questions about features, accounts and billing are answered from your docs, while bug reports and sales leads are escalated with the full conversation.
High-volume support teams
If your team already works in Zendesk, Intercom, Front or HubSpot, the system plugs into that tool rather than replacing it. Your agents keep their workflow; the first line simply gets lighter.
How it works
- 01
Sources and rules
We connect the agent to your documentation and agree the escalation rules: what counts as hot, what must always go to a human and who gets alerted. You approve the rules before anything is answered automatically.
- 02
Qualify and route
Every inbound enquiry is read and qualified. Hot ones go to a manager with an alert; the rest go to a queue with context, so nobody starts from zero.
- 03
Automatic answers
On Pro and Scale, routine enquiries are answered 24/7 from your documentation, with a log of every reply and escalation whenever the case falls outside the rules.
- 04
Full first line and reporting
Scale covers several channels with CRM or helpdesk integration and topic analytics. From day 7 a dashboard shows deflection and customer satisfaction.
What’s included
- Reading, qualification and routing of every inbound enquiry
- Manager alerts for hot enquiries
- Pro: automatic answers to routine enquiries 24/7, grounded in your docs
- Full conversation log and escalation rules
- Zendesk, Intercom, Front or HubSpot — plugged into what you use
- Email, chats and messengers, in your clients’ languages
- Day-7 dashboard on deflection and CSAT
- Scale: the whole first line across channels, CRM/helpdesk integration, topic analytics
What changes
- Hot enquiries reach a manager immediately instead of sitting in a shared inbox.
- Routine questions are answered around the clock, with every answer logged.
- Your team spends its time on the cases that need judgement.
- A clear view of deflection and customer satisfaction from the first week.
Pricing
| Tier | Price | Delivery | What’s included |
|---|---|---|---|
| Starter | €2,990 | 6 days | Qualify and route inbound enquiries: hot → manager, the rest → a queue with context |
| ProMost popular | €5,990 | 6 days | + automatic answers to routine enquiries 24/7, with a log and escalation |
| Scale | €11,990 | 8 days | The whole first line: several channels, CRM/helpdesk integration, topic analytics |
Prices exclude VAT
Questions
How much does AI enquiry handling cost?
Starter, which qualifies and routes enquiries, is €2,990. Pro adds automatic 24/7 answers for €5,990. Scale covers the whole first line across channels with helpdesk integration and analytics for €11,990. Fixed prices, excluding VAT. A 50% deposit locks the build window; the balance is due on go-live.
How long does it take?
Starter and Pro take 6 days; Scale takes 8 days. The day-7 dashboard means you see deflection and satisfaction figures in the first week after launch.
Who owns the system and the conversation logs?
You do. The configuration, the rules and every conversation log stay in your accounts and your helpdesk. Code, infrastructure and keys are in your name.
How is customer data protected?
Messages are processed on EU-hosted infrastructure under a data processing agreement, model calls run with zero data retention, and every answer is logged, so you can always check what was said to whom.
What do you need from us?
Access to your helpdesk or inbox, your help-centre articles or internal docs, a list of who handles which enquiries and the rules for what must always go to a person. The clearer the escalation rules, the more safely routine answers can run on their own.
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Let’s build what’s next
Your next chapter starts with one conversation.
Tell us what slows your business down. We will help define the scope, integrations and next practical step.
Discuss your project hello@synelostudio.com